Return & Refund Policy

Last Updated: July 2026


1. Return Eligibility

We accept returns within 30 days of delivery.

Items must be:

  • Unworn
  • Unwashed
  • In original packaging
  • With all tags attached

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Intimate or hygiene-sensitive products (if applicable)

3. Refunds

Once your return is received and inspected, we will notify you.

Approved refunds will be issued to your original payment method.

Processing time: 5–10 business days


4. Exchanges

We currently offer exchanges for:

  • Size issues
  • Defective items
  • Wrong items received

5. Shipping Costs

  • Return shipping is the customer’s responsibility unless item is defective or incorrect
  • Original shipping fees are non-refundable

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your payment provider
  • Contact us directly

7. Contact

📧 official@vessira.com

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